Jean and I stayed in The Red Cow Moran Hotel (Click Here) last weekend as I was attending the ‘Living Well with Multiple Sclerosis’ conference. The conference was great but the hotel was slightly disappointing on the disability scale, well really it was only the bedroom, everything else was great.
I thought the reception area was quite impressive, very accessible and the staff were friendly and helpful. There are a number of designated parking spaces at the main entrance. There is a wheelchair accessible toilet adjacent to the reception desk alongside the elevators to the upper floors. Our bedroom was on the second floor (there is no first floor – go figure) and was spacious with accessible doorways but this is where the plaudits finish. The en-suite included a bath with shower taps and such washing facilities are rarely useable by people with mobility or balance issues. A bath is ultra-difficult for me as soaking in a tub drains my energy fast. No allowance was made for wheelchair users when the sink and the mirror were installed. It really isn’t rocket science to do things correctly with wheelchair users in mind and it is certainly not correct to claim wheelchair accessibility for a bedroom when it only refers to gaining access to the room
We ate in The Winter Garden Restaurant which is easily accessible with ample circulation space. The food and service were excellent and good value.
Those of us that use wheelchairs know that accessibility involves more than just getting inside. It is about getting into the building in the first place but then the premises must allow the wheelchair user to circulate freely and use all the facilities and the Red Cow certainly fulfilled those two criteria.
The bar was also perfectly accessible. The hotel has only one truly wheelchair accessible bedroom and all other ‘accessible’ rooms are on the second floor directly over the function room and as you can imagine functions are neither quiet nor short in duration.
The conference centre was accessible with a well ramped entrance and a very spacious wheelchair accessible toilet.
Overall not a bad experience but then we only stayed the one night and inadequate washing facilities weren’t a major deal.
How to rate such an experience on my disability scale? It obviously cannot be 5 because of the bedroom but everything else was grand. The bedroom and its facilities are an important part of any hotel and inadequacies in that area cannot be ignored so I award 3 stars.