Let me start this blog by saying that the Alexander Hotel (click here) is great in most aspects, that is every aspect except the one in which I was most interested. Accessibility. There is a perfect ramp to the front door and a great disabled bathroom in the basement. There is more than ample circulation space throughout the ground floor of the hotel. The problems arose in the bedrooms.
On checking in I was assigned room 6408. The room itself was lovely but the door into the en-suite was too narrow for my wheelchair and there were no grab rails.
I raised my concerns with reception who promptly arranged for a transfer to room 6404.
The en-suite door was wide enough but instead of a shower there was a bath and again no grab rails. Baths are not good for me so I headed back to reception where I was told that there were no wet rooms in the hotel. The offer of assistance with the bath was a misplaced effort at minimising my discomfort. I opted to return to 6408 as being the better of the two options.
Approximately 15% – 20% of people have some disability and businesses that ignore that segment of the market do so at their peril. Not every person with a disability needs a wet room but the door to the bathroom must be wide enough for a wheelchair and grab rails, for the toilet and and in the shower, are essential. Hotel doors are heavy and a door release button should be provided for exiting the bedroom.